Great response! I called these guys at 7:30 in the morning as my AC went out at my restaurant the night before. To my surprise, the call was answered by a person not a machine. I told the gentleman about my issue, and he said he would have someone from the office call me to schedule. 30 minutes later I received a call and I was scheduled for that morning at 10:30. This was right in the middle of a heat wave, and I'm sure they were real busy. I would highly recommend!