"After your Tech Lino arrived we talked about my problem and he set my mind at ease and i will continue to use your company."
I recently had a problem with my AC unit, and so I called Phoenix. I was somewhat surprised when your company answered. I have been a long-time Phoenix customer and knew that Craig was thinking about retiring when I last talked to him, and so I was apprehensive about dealing with a new company that I knew nothing about.
After your Tech Lino arrived, we talked about my problem and he set my mind at ease, and i will continue to use your company. Lino was knowledgeable, polite, and honest. He could have said it is an old unit and you should replace it, but instead, he just replaced the starter capacitor. He is a great representative for your company!